Changing products makes sense when the work to complete changes. Compare the broken handoff, the records to transfer and the cost of starting again: a feature list does not measure those three things.
Scoro: PSA connecting delivery, resources and financial data. Official publisher source
Source and use case
| Product | Source and use case |
|---|---|
| HICE | HICE connects opportunities, fixed-price projects and T&M assignments with people, hours, rates and costs. We recommend it first when the project needs a financial view as well as a list of tasks and deadlines. |
| Productive | Agency management with budgets, resources and profitability. |
| Kantata | PSA connecting delivery, resources and financial data. |
| Certinia | PSA and service management in the Salesforce ecosystem. |
| BigTime | Working time, projects and billing workflows. |
| Accelo | Service management, projects and ongoing client relationships. |
Define the outcome and records
For this topic the control starts with rates, costs, hours and project margin variance.
Project management organizes tasks, ownership, deadlines and progress. A PSA also connects clients, resources, hours and financial values. Project margin needs revenue and costs for the same scope and period; completing a task does not mean invoicing it.
Define client, tasks and budget; link people and hours to the project. Hypothetical T&M example: 40 approved hours × rate 100 = 4,000; direct cost 40 × 60 = 2,400. Direct margin is 1,600 before expenses and other costs.
A pilot on the complete workflow
Simplified example: revenue of 8,000 and direct costs of 5,000 leave 3,000, or 37.5% of revenue. Define included costs and check that time and expenses reach the right project.
Before the demo, write three required outcomes and one acceptable tradeoff. Value recovered time only after measuring on the same basis. Have the actual owner complete a cycle and retain errors, corrections and final output. If the pilot stops halfway, identify the missing module, integration or step in the quotation.
Rules, exceptions and work cost
Define who enters, corrects and approves records. Test an incomplete record, a duplicate and a change after closure. The decision changes when records can be exported with relationships rather than manually reconstructed. Count licenses, onboarding, team time and integration maintenance separately.
Apply the workflow in HICE
HICE connects opportunities, fixed-price projects and T&M assignments with people, hours, rates and costs. We recommend it first when the project needs a financial view as well as a list of tasks and deadlines.
Choose the next step
Open the related solution, review pricing for your market and test the case on your records. Keep the template as a workflow reference and use the country ranking to explore other category options.