> Digital consulting hub: PSA software for agencies, articles on T&M vs fixed price, AI for agencies, KPIs; operational glossary. hice.ai for 5-200 person digital…

Source: https://hice.ai/en/hub/digital-consulting
# Digital consulting — software, articles, and glossary

Resources for digital agencies and digital consulting boutiques: PSA with SEO/Ads retainers, articles on pricing models and AI, operational glossary. For 5 to 200-person agencies.

## Dedicated platform

### Digital agency software that replaces five SaaS tools with one chat

Stop bouncing between Asana, Harvest, Slack and Notion to answer one client question. Ask hice.ai and get the project, the burn, and the next deliverable in one reply.

## Retainers and projects coexist badly without written rules

A digital agency usually runs monthly retainers for ongoing service alongside projects with a fixed scope. Each model is controlled differently, and mixing them in the same view is the usual reason margin shows up late and wrong.

On a retainer, what needs watching is consumption against contracted capacity, with a counter visible to both sides. On a fixed-scope project, what decides is the estimated remaining effort, not the hours already spent. And out-of-scope work needs to be recorded when it happens, not argued about on the invoice.

- Included and consumed capacity visible on every retainer
- Remaining effort reviewed fortnightly on fixed-scope work
- Out-of-scope requests recorded with their impact
- An alert when the agreed thresholds are crossed

## An agency's margin is lost in small details

In digital services margin is rarely destroyed in one go. It erodes by accumulation: unplanned revisions accepted to preserve the relationship, internal meetings nobody books time to, coordination work that grows with the number of channels, and a seniority mix heavier than the one that was sold.

The last is the quietest. A project sold with one senior and two juniors that ends up delivered by two seniors bills the same and leaves considerably less, and that difference appears in no report unless somebody compares the planned composition with the actual one.

- Comparison between the roles sold and the roles assigned
- Included revisions per deliverable agreed in writing
- Coordination time booked and visible
- Margin per client as well as per project

## In-depth articles

### T&M vs Fixed Price vs Retainer: How to Choose the Right Pricing Model

### AI in Consulting Firms: The 2026 Playbook

### KPIs for Consulting Firms: The 12 Metrics That Actually Matter

## Key glossary terms

## Other topic hubs